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IVR and phone menu scripts

Phone menu prompts need to be understood the first time. These scripts keep options short, put the action before the number, and give callers a quick way to reach a person.

IVR main menuWillow Creek Clinic Main MenuThank you for calling Willow Creek Family Clinic. If this is a medical emergency, please hang up and dial [Emergency Number].Intermediate · 108 words · ~43 secAfter-hours IVR messageAfter-Hours Phone MessageThank you for calling [Business Name]. Our office is currently closed. Our regular hours are [Days], from [Opening Time] to [Closing Time].Beginner · 90 words · ~36 secIVR support menuCustomer Support Phone MenuThanks for calling [Company] Customer Support. Please choose from the following options.Intermediate · 95 words · ~38 secIVR appointment reminderAutomated Appointment ReminderHello. This is an automated reminder from [Practice Name] for [Patient Name]. You have an appointment with [Provider Name] on [Day], [Date], at [Time].Advanced · 113 words · ~45 secIVR payment lineMillbrook Utilities Payment LineWelcome to the Millbrook Utilities payment line. This call may be recorded for quality and security.Advanced · 119 words · ~48 sec

How to practise ivr and phone menu scripts

  • Say the option before the key: "For billing, press 2."
  • Limit each menu to four or five options.
  • Use a neutral, even pace so prompts can be spliced together.

Every script page includes a teleprompter that scrolls at your chosen words-per-minute pace, with optional recording so you can hear your take straight away.

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Frequently asked questions

Are these ivr and phone menu scripts free?

Yes. Every script on this page is original SceneDub writing, free to perform, record, and publish under CC BY 4.0, including in demo reels. Credit "Script by SceneDub (scenedub.com), CC BY 4.0".

Which script should a beginner start with?

Start with "After-Hours Phone Message" (Beginner, 90 words). Read it at the suggested pace, record one take, and compare it with a second take using one of the alternate reads.

How long are these phone menus scripts?

They range from 90 words (about 36 sec at 150 wpm) up to 119 words. Each page shows its exact word count and estimated read time.

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