IVR Script · IVR payment line
Millbrook Utilities Payment Line
Payment line IVR script for bill pay: a menu, account number entry, balance and amount prompts, and a confirmation number read back twice.
- Difficulty
- Advanced
- Length
- 119 words · ~48 sec
- Skills
- number delivery, trustworthy tone, splice-ready consistency
- License
- CC BY 4.0
The script
(Welcome)Welcome to the Millbrook Utilities payment line. This call may be recorded for quality and security.
(Payment menu)To make a payment, press 1. To hear your current balance, press 2. To set up automatic payments, press 3. For questions about your bill, or to speak with a representative, press 0.
(Account entry)Please enter your ten-digit account number, followed by the pound key. You'll find it at the top right of your bill.
(Amount)Your current balance is [Amount], due on [Due Date]. To pay the full balance, press 1. To pay a different amount, press 2.
(Confirmation)Thank you. Your payment of [Amount] has been received. Your confirmation number is [Confirmation Number]. Again, that's [Confirmation Number]. Please keep this number for your records.
Script by SceneDub (scenedub.com), CC BY 4.0. Original script drafted with AI assistance and edited by SceneDub; any resemblance to existing characters is coincidental.
Practise it now
The teleprompter scrolls at the speed you set in words per minute. Tick "Record audio while reading" to capture a take; the audio stays in your browser until you download it.
Coaching notes
- People on a payment line are handling money and want to feel safe. Keep your tone steady, clear, and slightly formal, with no sales lift anywhere.
- In the confirmation prompt, the repeated number is the most important moment. Slow down on 'Again, that's' and read the number in small, even groups.
- 'You'll find it at the top right of your bill' is help, not a lecture. Make it a touch warmer and lighter than the instruction before it.
Try it three more ways
- Read it for a small-town water department with a friendly, neighborly feel.
- Read it for a large credit card company: precise, neutral, very controlled.
- Record the balance prompt with several made-up amounts and dates, and match your pitch on every one.
Take it further
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Frequently asked questions
How long is the "Millbrook Utilities Payment Line" script?
119 spoken words, about 48 sec at a conversational 150 words per minute and 55 sec at a slower 130 wpm. Your take will vary with pauses and character choices.
Can I use this script in my voice acting demo reel?
Yes. SceneDub's original scripts are licensed CC BY 4.0. You can perform, record, edit, and publish them, including in demo reels, classes, and auditions, as long as you credit "Script by SceneDub (scenedub.com), CC BY 4.0" where you share the recording or the text.
How should I practise this script?
Read it silently once, then perform it with the direction above: trustworthy, precise, quietly friendly, even and deliberate, about 130 words per minute. Record a take with the teleprompter, listen back, and try one of the alternate reads to stretch your range.