IVR Script · IVR support menu
Customer Support Phone Menu
Customer support IVR menu script with order status, returns, account help, billing, and a clear press 0 for an operator option at any time.
- Difficulty
- Intermediate
- Length
- 95 words · ~38 sec
- Skills
- clarity, neutral friendliness, splice-ready consistency
- License
- CC BY 4.0
The script
(Welcome)Thanks for calling [Company] Customer Support. Please choose from the following options.
(Main menu)To check the status of an order, press 1. For returns and exchanges, press 2. For help with your account or password, press 3. For billing questions, press 4. To speak with an operator at any time, press 0.
(Order status)Please enter your order number, followed by the pound key. If you don't have your order number, press 0.
(Invalid entry)Sorry, that isn't one of the options. Let's try again.
(Transfer to operator)Connecting you to the next available representative. Your estimated wait time is about [Minutes] minutes.
Script by SceneDub (scenedub.com), CC BY 4.0. Original script drafted with AI assistance and edited by SceneDub; any resemblance to existing characters is coincidental.
Practise it now
The teleprompter scrolls at the speed you set in words per minute. Tick "Record audio while reading" to capture a take; the audio stays in your browser until you download it.
Coaching notes
- Put a tiny extra lift on 'at any time' in the press-0 option. Callers who want a person are listening for exactly that phrase.
- 'Sorry, that isn't one of the options' should never sound like a scolding. Keep it light, almost apologetic, and lift into 'Let's try again.'
- In the order-status prompt, 'followed by the pound key' is the instruction people forget. Slow down slightly and say 'pound key' clearly.
Try it three more ways
- Read it for a friendly online clothing shop, brighter and more casual.
- Read it for a bank's support line, neutral and precise.
- Read the invalid-entry prompt three ways, patient, cheerful, and neutral, and keep the one that still sounds fine on the fifth listen.
Take it further
More scripts to practise
Frequently asked questions
How long is the "Customer Support Phone Menu" script?
95 spoken words, about 38 sec at a conversational 150 words per minute and 44 sec at a slower 130 wpm. Your take will vary with pauses and character choices.
Can I use this script in my voice acting demo reel?
Yes. SceneDub's original scripts are licensed CC BY 4.0. You can perform, record, edit, and publish them, including in demo reels, classes, and auditions, as long as you credit "Script by SceneDub (scenedub.com), CC BY 4.0" where you share the recording or the text.
How should I practise this script?
Read it silently once, then perform it with the direction above: friendly, efficient, neutral, even, about 140 words per minute. Record a take with the teleprompter, listen back, and try one of the alternate reads to stretch your range.