Refunds for credits and plans

Who processes payments

SceneDub sells credit top-ups and subscriptions through Dodo Payments, which acts as our merchant of record. Dodo Payments runs checkout, processes your payment, handles sales tax or VAT, and sends your receipt. Your card or bank statement may show the charge as coming from Dodo Payments or DODOPAY rather than SceneDub. Your card details go to Dodo Payments and never reach SceneDub.

Credit top-ups

You can get a full refund for a top-up if you ask within 14 days of purchase and no more than 20% of that top-up's credits have been used. For example, a 500-credit top-up stays refundable until more than 100 of its credits are spent. When we refund a top-up, its remaining credits are removed from your wallet.

Subscriptions

You can cancel anytime on the billing page. Cancelling stops future renewals, and you keep your plan's credits until the end of the current billing period. We do not refund partial billing periods.

The first payment of a new subscription is refundable if you ask within 7 days for a monthly plan, or within 48 hours for a weekly plan, and you have used fewer than 20% of the credits the subscription has granted so far. A refunded subscription is cancelled, and the credits it granted are removed from your wallet.

If you upgrade to a larger plan, Dodo Payments charges a prorated amount for the rest of the current period. If you downgrade, the change takes effect on your next billing date, and you keep your current plan until then.

Duplicate charges and billing errors

If you are charged twice for the same purchase, or charged after we have confirmed your cancellation, we always refund the extra charge in full.

Failed transcriptions

When a transcription fails, the credits reserved for it are returned to your wallet automatically. You do not need to request a refund. If credits look missing after a failed file, let us know through Billing help.

Free, daily, and welcome credits

Free daily credits, the welcome bonus, and other promotional credits have no cash value and are not refundable. Credits of any kind cannot be transferred to another account or exchanged for cash.

How to request a refund

Sign in and use the Billing help form on the billing page. Include the email address you used at checkout and the receipt or payment ID from your Dodo Payments receipt. We reply within 2 business days.

Approved refunds go back to your original payment method through Dodo Payments and usually arrive within 5–10 business days, depending on your bank. You can also contact Dodo Payments directly using the details in your receipt email.

Chargebacks

Please contact us before disputing a charge with your bank. Most problems are faster to fix through Billing help. While a payment is disputed, we may suspend the credits and plan benefits connected to that purchase.

Your statutory rights

This policy does not affect any rights you have under consumer law where you live, including in the EU and UK. Credits are digital content. By starting to use purchased credits, you request immediate supply of that digital content, which can end a statutory withdrawal period where the law allows. The refund windows on this page still apply.

Changes to this policy

We may update this policy when our plans or the law change. The date at the top of this page shows when the current version took effect. A change does not reduce the refund terms that applied when you made an earlier purchase.