IVR Script · IVR appointment reminder
Automated Appointment Reminder
Appointment reminder IVR script with confirm, cancel, and reschedule options, plus the follow-up prompts callers hear after they press a key.
- Difficulty
- Advanced
- Length
- 113 words · ~45 sec
- Skills
- splice-ready consistency, neutral warmth, number delivery
- License
- CC BY 4.0
The script
(Reminder)Hello. This is an automated reminder from [Practice Name] for [Patient Name]. You have an appointment with [Provider Name] on [Day], [Date], at [Time].
(Confirmation menu)To confirm this appointment, press 1. To cancel, press 2. To reschedule, or to speak with our office, press 3. To hear this message again, press 9.
(Confirmed)Thank you. Your appointment is confirmed. Please arrive [Number] minutes early and bring your insurance card. We'll see you soon.
(Cancelled)Your appointment has been cancelled. If you'd like to book a new time, please call us at [Phone Number]. Thank you.
(No response)We didn't receive a response. To confirm, press 1. To cancel, press 2. Or call our office at [Phone Number]. Goodbye.
Script by SceneDub (scenedub.com), CC BY 4.0. Original script drafted with AI assistance and edited by SceneDub; any resemblance to existing characters is coincidental.
Practise it now
The teleprompter scrolls at the speed you set in words per minute. Tick "Record audio while reading" to capture a take; the audio stays in your browser until you download it.
Coaching notes
- Names, dates, and times get dropped into this script. Keep the words on either side of each placeholder level in pitch, so the inserted recordings don't stick out.
- 'Your appointment is confirmed' is the payoff. Give it a little warmth and finality, as if you've just checked a box for the caller.
- Stay neutral in the cancellation prompt. Don't sound disappointed on 'has been cancelled,' and keep the door open on 'book a new time.'
Try it three more ways
- Read it for a hair salon, swapping the insurance card line for something friendlier, like bringing inspiration photos.
- Read it for a busy hospital system: polite, neutral, very even.
- Record the reminder line with three different made-up days and times, and practice matching each to the surrounding prompt.
Take it further
More scripts to practise
Frequently asked questions
How long is the "Automated Appointment Reminder" script?
113 spoken words, about 45 sec at a conversational 150 words per minute and 52 sec at a slower 130 wpm. Your take will vary with pauses and character choices.
Can I use this script in my voice acting demo reel?
Yes. SceneDub's original scripts are licensed CC BY 4.0. You can perform, record, edit, and publish them, including in demo reels, classes, and auditions, as long as you credit "Script by SceneDub (scenedub.com), CC BY 4.0" where you share the recording or the text.
How should I practise this script?
Read it silently once, then perform it with the direction above: polite, neutral, lightly warm, even, about 130 words per minute. Record a take with the teleprompter, listen back, and try one of the alternate reads to stretch your range.