On-hold message scripts
On-hold messages should reassure callers and give useful information without repeating so often that they become annoying. These scripts are written in short modules you can rotate.
How to practise on-hold message scripts
- Thank callers early and often. Waiting is the problem you're solving.
- Write each message to stand alone, because callers may hear it mid-loop.
- Keep a steady, unhurried pace and a friendly, reassuring tone.
Every script page includes a teleprompter that scrolls at your chosen words-per-minute pace, with optional recording so you can hear your take straight away.
Other script types
Frequently asked questions
Are these on-hold message scripts free?
Yes. Every script on this page is original SceneDub writing, free to perform, record, and publish under CC BY 4.0, including in demo reels. Credit "Script by SceneDub (scenedub.com), CC BY 4.0".
Which script should a beginner start with?
Start with "Brightwater Family Dental Hold Messages" (Beginner, 122 words). Read it at the suggested pace, record one take, and compare it with a second take using one of the alternate reads.
How long are these on-hold scripts?
They range from 103 words (about 41 sec at 150 wpm) up to 167 words. Each page shows its exact word count and estimated read time.