On-Hold Message Script · On-hold message set (5 messages)
Thank You for Holding (General Message Set)
Thank you for holding message script: five general on-hold messages for any business, written to reassure callers and stand alone in a loop.
- Difficulty
- Beginner
- Length
- 127 words · ~51 sec
- Skills
- sincerity, consistency across takes, tonal variety
- License
- CC BY 4.0
The script
(Message 1)Thank you for calling [Business Name]. All of our team members are with other customers right now. Please stay on the line, and we'll be with you as soon as we can.
(Message 2)Thank you for holding. We answer calls in the order they come in, so please stay with us. Hanging up and calling back will put you at the end of the line.
(Message 3)Many common questions are answered at [Website]. You're welcome to take a look while you wait. We'll still pick up when it's your turn.
(Message 4)Thanks for your patience. We really do appreciate you waiting, and someone will be with you very soon.
(Message 5)Thank you for continuing to hold. You're still in line, and we haven't forgotten you. Someone will be with you shortly.
Script by SceneDub (scenedub.com), CC BY 4.0. Original script drafted with AI assistance and edited by SceneDub; any resemblance to existing characters is coincidental.
Practise it now
The teleprompter scrolls at the speed you set in words per minute. Tick "Record audio while reading" to capture a take; the audio stays in your browser until you download it.
Coaching notes
- Five versions of 'thank you' in one set can sound robotic. Give each a slightly different color: welcoming in Message 1, sincere in Message 4, reassuring in Message 5.
- Message 2 asks callers not to hang up. Keep 'put you at the end of the line' practical and friendly, never like a warning.
- 'We'll still pick up when it's your turn' in Message 3 matters. Callers worry that browsing the website means giving up their spot, so say it with gentle certainty.
Try it three more ways
- Read the set for a city utilities office: clear, neutral, calm.
- Read it for a boutique hotel's front desk: gracious and polished.
- Read Message 5 as if the caller has been waiting a long time, warmer and more apologetic, then match the others to it.
Take it further
More scripts to practise
Frequently asked questions
How long is the "Thank You for Holding (General Message Set)" script?
127 spoken words, about 51 sec at a conversational 150 words per minute and 59 sec at a slower 130 wpm. Your take will vary with pauses and character choices.
Can I use this script in my voice acting demo reel?
Yes. SceneDub's original scripts are licensed CC BY 4.0. You can perform, record, edit, and publish them, including in demo reels, classes, and auditions, as long as you credit "Script by SceneDub (scenedub.com), CC BY 4.0" where you share the recording or the text.
How should I practise this script?
Read it silently once, then perform it with the direction above: sincere, reassuring, friendly, even and unhurried, about 140 words per minute. Record a take with the teleprompter, listen back, and try one of the alternate reads to stretch your range.