On-Hold Message Script · On-hold message set (5 messages)
Help Desk Hold Messages
IT support on-hold message script for help desks: five calm, genuinely useful messages covering error details, restarts, and password resets.
- Difficulty
- Advanced
- Length
- 167 words · ~1 min 7 sec
- Skills
- calm reassurance, dry humor, clear diction
- License
- CC BY 4.0
The script
(Message 1)Thanks for calling the [Company] Help Desk. All of our technicians are helping other callers, but please stay on the line. The next available technician will pick up, and your place in the queue is saved.
(Message 2)While you wait, it helps to have your device name and any error message ready. If you can, write down exactly what the message says. It'll help us fix things faster.
(Message 3)Have you tried restarting? We know. Everyone asks. But a full restart, not just closing the lid, really does fix a lot. If you're calling from a different device than the one giving you trouble, now's a good time to try it.
(Message 4)Locked out of your account? You can reset your password yourself at [Reset Link], any time of day. It takes about two minutes.
(Message 5)Thank you for your patience. A technician will be with you as soon as possible. If this problem is affecting your whole team, tell us right away so we can move it up the list.
Script by SceneDub (scenedub.com), CC BY 4.0. Original script drafted with AI assistance and edited by SceneDub; any resemblance to existing characters is coincidental.
Practise it now
The teleprompter scrolls at the speed you set in words per minute. Tick "Record audio while reading" to capture a take; the audio stays in your browser until you download it.
Coaching notes
- Callers on an IT line are usually frustrated. Keep Message 1 calm and steady, and lean on 'your place in the queue is saved.' That's the reassurance they want.
- Message 3 has a wink in it. Let 'We know. Everyone asks.' be dry and human, then return to helpful on 'really does fix a lot.'
- In Message 4, '[Reset Link]' must be easy to catch. Say it slowly, and keep 'It takes about two minutes' light so it sounds like good news.
Try it three more ways
- Read the set for an internal company help desk, where callers are coworkers. Make it a bit more casual.
- Read it for a software company's customer support line: polished and upbeat.
- Read it as a very calm, almost soothing voice designed to lower a stressed caller's heart rate.
Take it further
More scripts to practise
Frequently asked questions
How long is the "Help Desk Hold Messages" script?
167 spoken words, about 1 min 7 sec at a conversational 150 words per minute and 1 min 17 sec at a slower 130 wpm. Your take will vary with pauses and character choices.
Can I use this script in my voice acting demo reel?
Yes. SceneDub's original scripts are licensed CC BY 4.0. You can perform, record, edit, and publish them, including in demo reels, classes, and auditions, as long as you credit "Script by SceneDub (scenedub.com), CC BY 4.0" where you share the recording or the text.
How should I practise this script?
Read it silently once, then perform it with the direction above: calm, competent, lightly dry, steady, about 145 words per minute. Record a take with the teleprompter, listen back, and try one of the alternate reads to stretch your range.