On-Hold Message Script · On-hold message set (5 messages)
Hartwell and Moss Accounting Hold Messages
Accounting firm on-hold message script with five professional messages on secure document uploads, filing deadlines, and year-round services.
- Difficulty
- Advanced
- Length
- 147 words · ~59 sec
- Skills
- authoritative tone, number delivery, list delivery, consistency across takes
- License
- CC BY 4.0
The script
(Message 1)Thank you for calling Hartwell and Moss. Our team is assisting other clients at the moment. Please stay on the line, and your call will be answered in the order it was received.
(Message 2)You can upload documents securely through our client portal at [Portal Link], any time of day. It's the fastest way to get your paperwork to us, and it keeps your information protected.
(Message 3)A reminder that this year's filing deadline is [Deadline Date]. If you think you may need an extension, please let us know at least two weeks ahead, so we have time to file it for you.
(Message 4)Along with tax preparation, Hartwell and Moss offers bookkeeping, payroll, and year-round planning for small businesses and families. Ask your accountant how we can help.
(Message 5)Thank you for waiting. We know tax questions rarely feel like they can wait, and someone will be with you shortly.
Script by SceneDub (scenedub.com), CC BY 4.0. Original script drafted with AI assistance and edited by SceneDub; any resemblance to existing characters is coincidental.
Practise it now
The teleprompter scrolls at the speed you set in words per minute. Tick "Record audio while reading" to capture a take; the audio stays in your browser until you download it.
Coaching notes
- This set is about trust. Read 'answered in the order it was received' evenly and precisely. Callers want to hear that the process is fair.
- In Message 3, '[Deadline Date]' matters most. Pause before it, say it slowly, and keep your tone helpful, not alarming.
- Message 4 has a list: 'bookkeeping, payroll, and year-round planning.' Give each service its own clean beat so none of them blur into the next.
Try it three more ways
- Read the set for a large corporate firm: cool, precise, formal.
- Read it for a small family-run practice where the accountant knows every client personally.
- Read Message 3 as a final-week reminder with a touch more urgency, then match the rest of the set to it.
Take it further
More scripts to practise
Frequently asked questions
How long is the "Hartwell and Moss Accounting Hold Messages" script?
147 spoken words, about 59 sec at a conversational 150 words per minute and 1 min 8 sec at a slower 130 wpm. Your take will vary with pauses and character choices.
Can I use this script in my voice acting demo reel?
Yes. SceneDub's original scripts are licensed CC BY 4.0. You can perform, record, edit, and publish them, including in demo reels, classes, and auditions, as long as you credit "Script by SceneDub (scenedub.com), CC BY 4.0" where you share the recording or the text.
How should I practise this script?
Read it silently once, then perform it with the direction above: professional, reassuring, precise, measured, about 135 words per minute. Record a take with the teleprompter, listen back, and try one of the alternate reads to stretch your range.